CutAbove Tools
What our customers have to say
"Just thought you might like to know, that the replacement Left Handed Secateurs that I ordered from you by phone on Wed 30/10 were safely deliverd to my letterbox on the Gold Coast via Aust Post by 9.30am Friday 1/11. Amazing, thank you so much!"
"The multi-sharpener arrived by post today. Thank you, the whole process has been really good - helpful, efficient and fast communication, ordering process and delivery."
"Thank you for sending the Aquapop so quickly. It arrived today, which is only two days since I put the order in and, as you advised my support person, Jenny , it is perfect for my needs and light enough not to cause more pain in my arthritic joints. Be assured I will recommend "Cutabove" to family and friends."
"Hello Chaps. I purchased some items from you just recently when i opened the package one item was missing I phone you up and told you of this .Well the response was amazing you organised to send me the missing item that very day your attention and customer service and professionalism well its just outstanding other companies could learn from you in this regard well done Cheers Chris."
"Hi there team I brought a hoe with extension handle from Agfest on Saturday i used it today in the garden and just want to let you know what a great tool this is i am very impressed with it and will be buying other garden tools through you Regards Mick"
"Pruning pole and attachments arrived safely. Thanks for excellent service. Have not used the product as yet but after unpacking and checking it out it appears to be exactly what I was hoping for. I'm looking forward to putting it to work - perhaps by the end of this weekend. Thanks again. I am pleased and impressed with your service. Please also pass on my thanks to Tony and Jayson"
"Some years ago I bought a pair of CutAbove garden shears at the local market. I was told they were good, but I didn't realise how good. I have used them ever since for cutting down speargrass and importantly gamba grass, a major fire-caryying weed in the Top End. They have never needed sharpening. Indeed the only maintenance has been the occasional application of oil. So I'm about to place another order, this time for loppers and secateurs. If they're as good as my grass shears, I'll be recommending them to my seniors group (a branch of COTA NT). Thank you (Dr.) D.L. Goodfellow"
"Good morning everyone at Cutabove Tools, first of all Anne and I would like to advise you that the flow through extension pole arrived at our residence today. (Tuesday 16th) all good no damage, unwrapped and very impressed with the pole, and so impressed with the short amount of time taken to get freight to our doorstep. Blew us away, very impressed indeed. Thanks you so much for everything"
"The tool I purchased on Monday 18th Dec arrived this morning (21/12). Most impressed with the prompt service. Thank you."
"(this was a December order for a pole which would take over 9 days to ship from Sydney. We referred him to our distributor in Bibra Lake who was able to supply quickly and easily)." "Thanks so much.... That is fantastic fairness and great business practice.... I will check as soon as business opens here and let you know. I’m sweating on getting the gear as I have a must-do job and my tree man is letting me down. (after purchased from distributor DBW) - Hey Mal, I just want to say how happy I am with the 6.35M pruning saw you sold me today. It is brilliant and has paid for itself already. I must have a look at the rest of your range of stuff"
"Just wanted to advise you that I receive the pole pruner I ordered from you last week. Thank you for organising courier and appreciate that I received it quickly and without issue. Already given the saw a try and it works brilliantly on the palm fronds...much easier than my shonky old one..."
"I can't thank the team at CutAbove enough for their awesome and quick service. I will definitely be purchasing more of their products in the future."
"We received our new high reach pruning saw this morning.Very prompt service and appreciated. The 6.35 pruning saw far exceeded our expectations. Quality, balance and ease of use was brilliant. A worthwhile extra tool for our kit."
".......thank you so very much. Your customer service is awesome and I am already considering buying more of your products."
"I received my parcel today.Thank you so much for the great customer service and speedy delivery."
"Purchased a triton head 6months ago and am so impressed with the quality and hardness of it that I wanted to say thank you. I was using so much line with the standard makita head an always stopping to change it was taking me so long to do my lawn as it always kept feeding out with any little bump. My triton is still on the same line from when I first purchased it. So thanks heaps!"
"I just wanted to offer you my feedback. I purchased the 10" shears with super sharp blades from MIFGS. I also purchased another pair there from another company and I must say there is no comparison. Your product was far superior. I have my own gardening business and trim a lot of topiary and used your shears all day long. They were amazing to use and are now my favourite tool that I own. Great work on a great product and I look forward to trying out more of your range soon. I also just wanted to add too that the gentleman that served me at the garden show.. .. was fantastic with his customer service and informing me on the brilliance of this tool. That I would love to thank him too as I could tell he really new his stuff that I couldn't refuse his knowledge and he was spot on with everything he helped me and my friend with. Great work!!"
"Hi Karen, belated “Thank-You” for sending me the handle for my digging tool. You are a great asset and representative for “Cut Above”. Polite and helpful, although it was my mistake. The digger is just terrific and so well designed and easy to use., I love it (on the couple of days I used it..then rain…)."
"I just wanted to take a moment to send you a quick email to express my appreciation for a very satisfying shopping experience that I enjoyed with yourselves recently.On Saturday last week, I placed an order via your website for one of your extension poles with a cleaning attachment. These articles arrived by courier in under 3 business days, which was not only exceptional in terms of delivery time but the articles themselves were also of the highest quality and extremely competitively priced. Suffice to say that I would have no hesitation to purchase items from you again or to recommend you to others.Please accept my thanks as well as congratulations for operating a business for which you can be justifiably proud."
"Safely received – thank you for the brilliant service and brilliant product. I’m already using the 4870 secateur/snips."
"....thanks for parts they work. Great service and would recommend your company to anyone. Once again Thankyou"
"(warranty issue where replacement provided promptly) Thank you ..... Your service is fantastic. We were very surprised when we turned it on and water poured out of the unit as we were impressed with the quality of the unit. "
"Very impressed. My order arrived today. The quickest delivery I have ever had. Many thanks"
"(order) All sorted with Mal from Direct Bargain Warehouse! Thanks heaps for providing that option - great customer service :-)"
"A quick thank you for the great service.
Goods received today and I am impressed with the quality of materials, as well as the service."
"Just letting you know what a great service you provide. I rang with a query that a nut had fallen out of my secateurs and have now received a replacement part in the mail. Magnificent! Thanks "
"...Many thanks, so impressed with the effort from you!
I went into Bunnings the other day and checked out their range of extendable pruning tools. They had a good selection that looked ok and was a lot cheaper then Cutabove. However every item I have purchased from you guys has been a winner, so I resisted the temptation to buy locally. Pay more but get a better product, is my experience... plus now I know the reviews are true, getting great service to back it up."
"I just want to congratulate, and thank you for sending the Left - Handed Secateurs. They arrived today! I didn't catch the receptionists name, but thankyou so much for ensuring they arrived on time..."
"(after warranty replacement issue) Thanks for this offer. I am so impressed with your response....thanks for that. I never expected a replacement. Your company is awesome."
"Wow! What a fantastic response and customer service. Will definitely keep you in mind and have recommended you already.Replacement pair arrived today.All good."
"The Pole Pruner - Heavy Duty Gear Action Model No. 5602VS, arrived today at Tea Tree Gully in Adelaide. What a machine, can finally prune the trees, not just the palms with the saw on the pole. Would have preferred buying it at the yearly Adelaide home show (our annual lieelt buying frenzy). Hope to see you next year, but might get used to online also. Many thanks"
"Dear Tony, and all staff who have been so helpful, thank you for helping me find the loppers I needed. Ordered Tuesday arrived Thursday pm. Friday I clipped away for 3 hours (my time limit, no longer young) Saturday more clipping and filling two 'Green Lid Bins', ours and neighbours to the very top, squashed down, ready for collection next Wednesday. I used both tools no problems. Will tell my friends about them."
"Just a short note to thank you for explaining how the ratchet works on the lopper.
I've got the hang of it and it goes beautifully though it's a bit heavy on long lengths when not vertical.
These are all my Cutabove implements so I don't at present need anymore (sent in a picture). I can't kill the gloves! (customer is a young 75yrs)"
"I was extremely impressed with the level of customer service I received. Most companies would have ignored me or tried to sell me something else to fix my issue. Happy to endorse this company. Great customer service = brand loyalty"
"Just received my
Secateurs which I ordered from you via the Agfest site. Just have to let
you know I am most impressed not only by the secateurs which are exactly what I
wanted, but by the speed and wonderful service to get them to Tassy so
quickly. I do a bit of shopping online, and it usually takes ages to get
here. Well done, and thank you. I will definitely recommend you to
my friends"
"Just wanted to say a big thank you for all your help today.
I would've had major issues doing it on my own so I really appreciate your
help.
Took as a bit but we got there so thank you for your efforts.
(this was in respect to replacing the top section of a HD pruning pole which had been broken by branch in use)"
"Just
have to say how impressed I am after buying another tool from you. After
finding that this Makita Pole Hedger Kit wasn't available anywhere in Melbourne
I knew you guys would have it. The service that I received was top shelf.
Everything went like clock work and I received the kit the next morning. As
usual it works a treat, and highly recommend you to anybody."
"...That gadget arrived today. Thanks for the great customer service."
"Many
thanks Tony for top products at very competitive pricing. Just as important for
me was practical advice which enabled me to get the right tools for my
particular requirements."
"Thank you for adjusting the price (down). The goods arrived safely yesterday. Thank you for your excellent service."
"The telescopic pruning pole and attachments arrived today. Thanks very much. Great service from your company, dispatched fast, well wrapped and labelled. I know the product will be excellent as I have been borrowing one from a neighbour for far too long. I've finally made the purchase so happy days all around. I'm happy....the neighbour's happy. Cheers"
"These ratcheting loppers have been much loved for many years. The durability of the tools is a credit to the company."
"I managed to get to Sorell on Saturday and they had everything I needed. Now all I have to do is clean my windows!
Thank you again for all your assistance. I will have no hesitation in recommending your company."
"I purchased a set of your gardening gloves (and some other great cutting equipment) at the Cleve Field Days, SA, last year.
I thought you would be interested in some great feedback. I was gardening, moving a big pile of mulch we had delivered months ago, and setting up a new garden bed last Saturday. It was a cool day and we had had a couple of showers so I certainly wasn't looking for any snakes.
Another shower came so I went inside, took my gloves off, washed my hands and made myself a tea. Looked at my hand and saw this strange mark/bruise on my finger, then checked out my gloves, 2 puncture marks .... oh boy! Hadn’t felt anything bite me and hadn’t seen anything.
Anyway, no proof it was a snake bite, tests and an overnight stay in hospital luckily didn't show any signs or symptoms, but I think your gloves definitely did the job to protect me.
I've attached a couple of images. Index finger.
Luckily I wear gardening gloves 100% of the time when I'm in the garden."
"At the recent Garden Expo in Nambour, I purchased a
couple of extendable rakes from Norma and Ernie Ensor for both home use and my
motel business. One of my best decisions as they are easy to store, strong to
use, the different rake tine widths fit all the jobs I need from raking grass,
pebbles, leaves, sand and then using as a scoop to place waste in rubbish bins.
The extendable handle ensures that they are easy to use by any member of the
family, no matter how tall or short they are."
"Thanks so much for your excellent service-very much appreciated.
Really great-thank you. If only all companies offered this level of service."
"I have been using the drop forged secateurs for a few years now and they are great. I am a professional gardener so they get a lot of use. They are easy to sharpen and maintain. The leaf scoops are the best I have used. They are strong and do not break. Many thanks for the great after sales service."
"Just
finally sending you pictures of some of my topiaries. We spoke at Agfest
and I bought topiary shears and a sharpener from you. The topiary shears
you supply are the best I have used. "
"Just a compliment note to thank you for your great services. Screws received."
"Thanks. (re an online order query) .......my left-handed friend, for whom they were a birthday gift, has tried the secateurs and she is very happy with them. We were confused by there being no LH indication on the packaging.
Many thanks for your prompt, friendly and informative assistance."
"Items arrived safely today thank you - great delivery service and products look good too...so hopefully work as well as the rest of your service."
"Received the part this afternoon and it fits well. Thank you for the fantastic customer service."
" Met
you at Queensland Garden Expo and purchased a trimmer head (Pro). Have been
using it for a few months now and am extremely happy with it. Far better than
the one that came with my Honda trimmer. Have recommended you to quite a few
people and to the members of two Garden clubs I’m in. Great tool. Thank you.
"I just wanted to thank you for your valued service and expert advice that you gave me over the phone.
The tools that I received worked better than my expectations, and seem to be very high quality.
I will be recommending you to all my friends and family.
Thank you once again for your five star quality and service."
"Thanks for the great service. Maybe a fault with the original moulding of the handle. It has been a fantastic tool along with the heavy duty pruning saw. So glad I got them from you guys."
"It is great that after nearly twenty years in the industry to have found a premium quality range of shears, saws and secateurs at a reasonable price. These products get put to the test everyday in my garden maintenance business and are tough and reliable. Parts are even available if you do manage to wear bits out.
The turnaround for orders is really quick and the staff at CutAbove Tools have been great to deal with."
"Many Thanks Tony, may I say that all my dealings with your Company have been excellent.
I wish more "LARGE" players would follow your great communications ethics."
"....I recently purchased a garden kneeler. This was received only 3 working days after my order was placed. (by ordinary mail) I am so happy with this product, as it is very strong and quite light. It is easy to use this for support when standing up from gardening. I had originally purchased a similar product from Bunnings, which I had to return, as the construction was quite flimsy, and I thought unsafe. I am very happy with your far superior product. Thank you."
"I purchased a gear action pruner attachment from your stand at the Royal Easter Show. I would just like to say that it fits my McAtool 5.5mtr pole perfectly, as the lady at the stand very helpfully found out for me. I used the unit today and it performs beautifully. I would gladly recommend this attachment."
"....my order arrived at midday. Many thanks for your fantastic customer service! "
"Thanks so much for my wonderful secateurs - they've been fabulous to use and I have sharpened all the secateurs in the nursery with the sharpener. The sharpener was the best we've used and brought a great sharp edge to ancient secateurs. Easy and comfortable to use."
"(re 5mtr pole saw order)...... arrived this morning much quicker than I thought. I'm very happy with the order and am just calling to thank you very much for being so attentive. I would certainly recommend your company to others..just wanted to say how happy I am with the order and how you processed it. It was great customer service so thank you very much."
"G'day Cutabove, I don't usually write fan mail but I thought I needed to tell how bloody good the loppers I bought from you at the Stanthorpe garden fest are. I garden professionally a couple of days a week and normally I would use a chainsaw for bigger cuts. The lopper is a far better option, For a start it is quiet and gets into hard to get spots without scraping a heap of bark off. I have given them a fair work out and even cutting old neglected hedges and shrubs it didn't look like failing. Thanks again money well spent."
"We ordered and received this product within a week. We have used the cut and hold long reach clippers on bougainvillea, and caeselpina, both of which have benefited. Perfect solution to the problem."
"....I have received the new handle for the loppers. I just want to say thank you very much and how impressed I am with the hassle free service I have received from your company."
"Thanks for the prompt response, which is an excellent demonstration of your
company's commitment to customer service.
"I bought a pair of your secateurs (Heavy duty Model 4010) at the Melbourne Flower show today. I am very happy with them....I have just been looking at your website and I am sure I will be making a future purchase. You have a very good range of gardening cutting tools at a very reasonable price. Also may I say, the service I received at your stand today was excellent. The information I received was most informative, hence the reason I made the purchase. Thank you so much."
"...Once again thank you for your concern and advice. It is very much appreciate and I am impressed with your excellent service..."
"Just received the replacement parts - thanks very much. Great service."
"A very kind thank you for the replacement parts that have just arrived. Your prompt help is much appreciated. We will definitely look out for CutAbove Tools in future."
"I highly recommend Cutabove Tools. I received prompt, courteous and caring service following an issue with a recent purchase. Very pleasant people to deal with. Just brilliant! Wonderful service, thank you very much."
"The replacement secateurs you sent arrived yesterday, and so far are working very well. I have posted the faulty ones back to you today.Thank you for your prompt and helpful service in this matter, and especially the level of trust you placed in the customer to do the right thing. Many mail order organisations will send a replacement only after checking the original. The week or more you have saved me will be a big help getting my overdue citrus and grapes back in order and I greatly appreciate it."
" I'm on a 5 hectare residential property just south of Darwin with 19 mature mango trees and plenty of space for vegetable, fruit & floral gardens (non commercial). Approx 3 months past I purchased some CutAbove products (gardening gloves & collapsible rake) from a display table at Casuarina Square shopping centre. The rubberised ('nitrile') gloves are amazing. I have used them VERY regularly to weed large areas of cottontop weeds. Prior attempts with other "heavy duty" gloves ended with VERY 2nd hand (wrecked) gloves. I'm still on my 1st pair of CutAbove gloves after 6 weeks of very hard going. Amazingly, they do not have a "heavy duty" feel to them and the rubberised palm provides solid grip on the most stubborn of weeds. Thanks
"Thanks again. Order safely delivered to my daughter on Friday in Dinner Plain (VIC).
Great service on your part."
"Today I purchased ...a pair of Orange anniversary garden secateurs code 4869. I was the lady who did not like using the ratchet secateurs I currently have. When I got home I immediately used them on my potted citrus tress. Well hallelujah they are fantastic....they were....light, small and easy on my arthritic hands. Thank you so very much for explaining so well the advantages of these secateurs."
"The new pole was received yesterday. I really appreciate your positive and prompt action on my problem with the first pole & will not hesitate to recommend you to others. As I mentioned I have had another 5m pole with house cleaning attachments & this product is excellent so I look forward to the same experience with the pole and saw trimmer in problem overhanging areas I haven't been able to reach properly before."
"Just letting you know that I just received the pruning parcel that you shipped out yesterday. I sincerely thank you a lot for your help and assistance from the very first day onwards when I called you up until now. I am a really satisfied customer ...I am sure that you are going to excel in your business with this level of customer service. ALL THE BEST."
"The cutter head has arrived....I have now attached it as per instruction set 1. Am amazingly happy to announce, you guys are brilliant, in the nut and bolt kit supplied there was actually a nut to fit the MTM thread. I am so very happy with it..... Very much looking forward to a long line life and many hours of happy grass cutting with it."
"Thought you might appreciate some positive feedback on a couple of products bought as a gift from Santa for our property. My old secateurs had been blunt for many years, and after 4 wipes with the u-beaut 'Multi V' sharpener they are as good as new. The Cleanacut Pro 1 secateurs for bigger jobs are impressive.....effortless to use and cut like a knife."
"Thanks for the two diagrams.....Also, thanks for the great service and tips below - all this for a $2 spring. There's lots of businesses that can learn from you. I appreciate it very much."
"Hi, Just wanted to say that the Triton Trimmer Head that I bought about 3 months ago is fantastic, It lasts for ages and the cords are easy to change when they wear down. Really appreciate it."
"I am ringing to thank CutAbove Tools very much for the prompt service and am surprised you have not won a small business award. I have received the goods and am very very happy. Thank you very much."
"Just thought I'd let you know my saw and pole arrived today about lunchtime and I had to try it out immediately! It worked like a dream and all the trees (foxtail palms) were done in about 20 minutes. Thank you for your great service and prompt delivery - I'm very happy indeed."
"...I received the 6 mtr pruning pole and pruning saw last Monday morning. Thanks very much it has been fantastic. I have completely removed all the branches from the gum tree that were hanging over next door's house roof. What a difference it makes when you are able to stand on the ground cutting branches instead of rocking around on a ladder. Thanks again your products and service are fantastic. I will always buy from you this sort of equipment from now on."
"I had a problem with my high reach pruning pole jamming in the lower section. The pruning pole has been my lifesaver for keeping 30 cocos palms on my property under control. Tony was able to fix the pole in no time and it is operating now as-new. This is a company that stands behind its products all the way. Thank you Tony for your outstanding good old-fashioned service."
"I received a long pole pruner for Christmas and it is fantastic. I can reach the tallest dead fronds on my cocos palm. I found no other product would come close. The cutting action is clean and strong whilst the pole is remarkably light and easy to manage."
"Thank you for recommending and providing the Pivotrim Pro head for my whipper snipper. To anyone with wire fences I highly recommend it. It saves half the cord as well as time."
"Replacement arrived today. Thank you for the excellent 'old fashioned' service in super fast time and no questions asked."
"I have just received the hedge shears and they look very robust.......great value too. Thanks for all your help on this - the level of personal service was very impressive."
"The nut that I needed arrived in the post and fits perfectly. Thank you for such quick service. It is nice to know that there are still companies that do care about their customers."
"Hi, Just to let you know that I have received the goods on Inv 1529 and am more than happy with the quality of the goods I had ordered. Thank you for you excellent service. Regards, Geoff."
"Just a note to thank you for getting my extension pole repaired so quickly. Great service from a great company. Thanks again."
"Hi Tony, Thank you for your incredibly prompt service, my gloves arrived this morning under 24 hours, not bad from Sydney to Orange in the central tablelands of NSW. I recall when I dealt with CutAbove Tools online more than twelve months ago, I received excellent service. It's nice to know quality customer service continues to be a high priority. Regards Jenny, a satisfied customer."
"Just want to let you know and thank you for the sending the Trimmer, I received it this morning and have whipper snipped my property and it is GREAT!!! I went a bit too close to the concrete sometimes and used a bit of line but I will learn to use it better the more I use it. Once again, thank you. It has saved my frustration and time so much."
"Screws arrived yesterday and I tried them this evening - they fit perfectly. Thanks very much for dealing with such a small order. I know where to come to when needing new gardening equipment."
"Just received and fitted the replacement parts for my extendable pruner. Your service is exemplary - many thanks."
"Been giving the HD Pro pole and Saw a good workout over the last week. Very Pleased. Excellent results. So glad I saw you at the Nambour Garden Expo. Good luck for your future in business."
"Greatly appreciate your prompt and generous assistance. I have been using several products of your Company for a number of years and I am glad to say they are of excellent quality. I will, naturally, continue to use your tools and support this great Australian Company."
"I went to Maroubra Junction shopping centre today and was served by a lovely man who was very knowledgeable and extremely helpful. Such a pleasure to receive great service. Thanks for all your help and look forward to using my new window cleaner (when it stops raining)."
"Just received the 6 metre ratchet pole pruner I ordered and had to ring to say this product gets 10/10! It is so easy to use and the saw is a dream when cutting the fruits from the palm trees. My wife can even use it which is an extra bonus. Will definitely keep Cutabove in mind should we require further tools."
"Hi, Great advice. They (Topiary Shears) will be a good addition to my other CutAbove tools. May add as I go."
"That is very good news!! Thank you so much for going the extra mile for me [sourcing a spring from a ratchet pruner which looks like ours and sending it over]"
"Just wanted to say many, many thanks for the very speedy delivery of the secateurs, really appreciate the special effort you made for me. I will definitely be a returning customer!"
"Thanks for keeping me informed - I have received both items on the days you advised - service much appreciated and of high standard. Thanks again."
